Our Return Policy

To guarantee customer satisfaction for our order fulfilment services, we offer free returns for the products that for some reasons did not meet our customer's expectations.

We strive to get your deliveries to you in the best condition possible and we believe you will be delighted with your purchase. In the unlikely event that you wish to return an item, you can return if unopened within 7 days of delivery or number of days as stated on the "Return period (days): ", as shown on each product page for a full refund, if returns applies (if returnable) to the item. 

In such event, we shall provide Buyer with a credit for other purchases on the Site (less shipping and handling charges incurred). This sets forth Buyer’s sole and exclusive right to refund. We also encourage you to check your order upon delivery and if any items are incorrect, damaged or faulty you should notify us immediately by sending an email to support@lekkimall.com with your telephone and order number. 
or by using our RMA (Return Management Application).

 

OUR RMA

 

*Please note that returnable items are subject to be Terms and Conditions of the  Vendor (Merchant / Store) of the item(s), as shown at checkout.

Our RMA automates, simplifies and organises the return process in the best way possible because our customers need this process to be quick and easy.

Our return process is as follows: if customers get faulty products, they can request a return. However, such a request can be made only if certain conditions are met – the product must be returnable (as stated above) and its return period must not be over. 

Our RMA system allows making products returnable on a per-product basis and setting an individual return period for each of them. When a return request is submitted, it is automatically displayed in the system, and the administrator sees which products a customer want to return, for what reasons, and what action they want to apply (a refund or replacement). Customers are kept informed through e-mail notifications about the return authorization.

Also, it is possible to issue a credit for future purchases in case the required action cannot be performed. For example, the product that should be replaced is out of stock. Such credits are given as gift certificates. The gift certificate amount is generated automatically and its value is equal to the product price.

Please return the item(s) in the same condition as when received and in the original packaging. Once the items have been returned and verified, appropriate actions would be taken as soon as possible.

For a Refund / Exchange, please follow the instructions as stated below:

  1. Re-pack the item in its original packaging with labels and tags still attached. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. Keep your certificate of postage safe as you will need this as your proof of return. This may apply for international customers shopping from overseas.
  2. You can visit our returns and collection point at the addresses stated below to return your item.

If returnable, you can send item to the addresses as shown below:
Address: 

Summarily, we are here to help! So by offering a 7-day return policy for products that we sell directly, in the case something goes wrong with a *returnable product and you notify us within 7 days of receiving the item, by email or via our RMA, we would be obliged to assist you to reach a satisfactory resolution.

After 7 days of delivery of an item, our returns policy expires and therefore you are no longer covered by our returns policy. However, if Buyer is still dissatisfied for some reason, please feel free to contact us at help@lekkimall.com to see if we can still help further. 

Please note that products with a manufacturer’s warranty that is still active after the return period ends should contact the manufacturer directly about the issue in question. Our customer service centre can also assist with this upon request.

For related information on buying on LekkiMall.com, please contact us by, email help@lekkimal.com or on mobile pypes https://pypes.io/lekkimall

See our WARRANTY POLICY

Comments

No posts found

New post

OPPORTUNITY

Doors are open for investors and business partners for an excellent and unique business opportunity within the following sectors: fast-moving consumer goods (FMCG), consumer electronics, general household electrical appliances, fashion and accessories, kids toys, cool gifts and gadgets, sport souvenirs, birthday presents, novelty gifts, electronic / non-electronic games, electronic / non-electronic toys and gifts for young children, sports memorabilia and football gifts, Christmas and seasonal gift items, gadgets for hobbies, gadgets for travelling, pet items, phone accessories, tablet accessories, automotive accessories, books, magazines, music, DVDs, videos, electronics, computers, software, apparel & accessories, shoes, jewelry, tools & hardware, housewares, furniture, sporting goods, beauty & personal care and gourmet food distribution etc, in Lagos Nigeria.

For more details please contact us by email: info@lekkimall.com  or use the link below to complete a Vendor/partner application form

 

BECOME OUR VENDOR